Etsy CS Copilot Privacy Policy
Last updated: 23 September 2026
Etsy CS Copilot is an internal tool built by James Wax Co. for our own staff, to help answer customer messages in our own Etsy shops. It is not offered to the public and cannot be used without an access token we issue.
What the extension reads
When a member of our team opens a conversation in Etsy's seller Messages page, the extension reads that conversation and the order attached to it. This can include the buyer's name, the text of their messages, and order details such as items, shipping method and tracking status.
It reads only the conversation that is already open on screen. It does not browse, crawl or collect anything else, and it is active on no site other than www.etsy.com/messages.
Where that text goes
The conversation is sent to a service we operate at etsy-cs-copilot.jameswaxco.workers.dev, which passes it to Anthropic's Claude API to produce a draft reply. The draft comes back to the extension and is shown to our staff member.
We do not store the buyer's message itself. We do keep a record of each draft for 90 days, after which it is deleted automatically. That record holds: which staff member asked for it and when, which shop and conversation it belonged to, a short list of what the buyer asked (written by the tool, not copied from the buyer), the draft we produced, and the reply the staff member actually sent. We keep it so we can tell where the tool is getting things wrong and fix it.
Anthropic processes the text to generate the reply. Anthropic does not use data submitted through its API to train its models.
What the extension stores on the computer
Only the staff member's own settings: the service address and their personal access token. These stay in Chrome's extension storage on that computer.
What we never do
- We never send a message, reply, or any other content to a buyer. A person reads every draft and presses Etsy's own Send button.
- We never sell or share this data with third parties.
- We never use it for advertising, credit decisions, or anything unrelated to answering the message in front of us.
Contact
hello@jameswax.com