Returns & Exchanges

Returns and exchanges

If something isn't right, we'll sort it out.

Here's how each one works, so you know before you need it.

Window

7 days from it arriving

Return postage

$7.50

Restocking

25%

Exchange

One per order, on us

It arrived damaged, or it's not what you ordered

Send us a photo at hello@jameswax.com and we'll replace it or refund it, whichever you'd rather. Keep the broken one, there's no sense posting glass twice.

The wick is off centre, or the label went on crooked

That one's on us. Send a photo and a new one goes out.

The scent isn't for you

Picking a scent online is genuinely hard, so everyone gets one exchange on the house. You cover $7.50 for the return postage and we'll handle the rest.

You changed your mind

That happens. Send it back unused within 7 days and we'll refund you as soon as it lands. Return postage is $7.50, and there's a 25% restocking fee.

We'd rather explain that fee than surprise you with it. A candle that's been to your house can't go back on the shelf, so returns go to donation rather than back into stock. The fee covers the candle, not your change of heart.

Candles with your own words on them

These are the one thing we can't take back, since the label is printed for you and nobody else. If there's something wrong with it though, that still counts, so tell us and we'll make it right.